Return Address
Northeast Fasteners Co., Inc.
254 Taylor St.
Granby, MA 01033
General Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If return was due to customer error, there will be a 20% restocking fee and the customer is responsible for return shipping charges.
To start a return or if you have questions, you can contact us at info@nutsandbolts.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Sale items are not eligible for returns. Some quoted items may also not be eligible to be returned, but this is on a case-by-case basis. Please consult with your account manager before moving forward with a quote to clarify.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method for the dollar amount of the returned products, (less the restocking fee on returns due to customer error). Please remember it can take some time for your bank or credit card company to process and post the refund, too.